Case Studies
Fort Lauderdale charter operator: quote turnaround 3 days → 18 min
A Fort Lauderdale yacht charter operator was losing 35% of high-value inquiries because quotes took 3+ days. We shipped a quoting agent that drafts itineraries, prices packages, and delivers a branded proposal in under 20 minutes — with owner sign-off.
The challenge
Inbound charter inquiries were reaching the owner-operator's inbox and waiting until they could sit down to draft itineraries, check vessel availability across their 12-vessel fleet, price fuel and provisioning, and produce a branded PDF quote. Median turnaround was 3 days. Analysis showed a 35% drop-off in booking rate for quotes delivered after 24 hours.
Our approach
Agentic Workflow Sprint. The agent parses the inquiry (guest count, dates, region, experience level, dietary), matches against vessel availability, drafts a 2–3 day itinerary from a library of curated routes, prices fuel, crew, and provisioning against current rates, produces a branded PDF proposal, and routes to the owner for a one-click approve-and-send. Auto-generated follow-up sequence with owner override.
The outcome
Live in 6 weeks. Median quote turnaround: 3 days → 18 minutes. Booking rate on inbound inquiries up 41% in the first quarter. Owner-operator reclaimed roughly 12 hours per week previously spent on quote assembly.